Public Transport Staff Stop Handling Cash to Slow the Spread of Coronavirus

To slow the spread of coronavirus (COVID-19) our public transport staff will no longer be handling cash payments.

Passengers are now required to use their credit or debit card to pay for travel on the public transport network for all in-person transactions. Cash can still be used at myki card vending machines located across the network.

Public transport is continuing to help Victorians undertake essential travel. The only reasons travel should be occurring are:

  • shopping for food and supplies that you need
  • medical care and caregiving
  • exercise
  • work and education – if necessary

The advice is clear – stay home.

Public transport passengers must travel with a valid ticket. If you need to travel on public transport for one of these reasons there are still plenty of ways to top up your myki or purchase a train or bus ticket.

You can top up your myki by:

  • using a myki ticket machine located at all stations
  • by using a credit or debit card with staff at stations
  • through the PTV website at, or
  • by phone on 1800 800 007.

V/Line paper tickets can be purchased by:

  • card at staffed V/Line stations and most ticket agents
  • online at, or
  • by calling 1800 800 007 from 6am to midnight, seven days a week (all night Saturday and Sunday).

When travelling, do your bit to slow the spread of coronavirus:

  • wash your hands regularly
  • don’t touch your face if you’ve touched another surface
  • press public buttons with your elbow, knuckle or pen
  • maintain 1.5 metres distance from others, and
  • where possible, travel outside peak times.

For information about coronavirus and transport updates go to

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